How to Contact Amazon Seller Support to Appeal Your Account’s Suspension

Last updated on June 5th, 2023

Let’s cut to the chase: you won't find any Amazon contact number seller support anywhere on the web, not even in the deepest recesses of the internet. It is not even posted on the Amazon Services Central Forum or any Amazon website.

But what if you need to settle an Amazon Seller Account suspension? How will you reach out to Amazon?

Amazon has no longer offered the public a dedicated Seller Support contact number. Instead, they've set up a systematic approach for their troubled sellers to be able to reach out to them. This article will tell you how you can communicate with Amazon customer service when you need to resolve an issue or clarify something.

8 Ways to Contact Amazon Seller Support

If you’re looking for Amazon’s contact details for seller support, then you’re probably one of the seller below:

You want to know the ins and outs of the Amazon marketplace.
You have questions regarding new and updated policies.
You've got an Amazon Seller Account suspension notification and want your account to be reinstated.
You want to cancel an underperforming product listing.
You want someone to walk you through Amazon's complicated registration process.
You need an Amazon Seller Support representative to help mediate conflict between you and your customer.

No matter your reason, you should be familiar with Amazon Seller Support's contact details, as follows:

Amazon Official Emails

For Intellectual Property Rights Disputes

For Copyright Infringement Issues

[email protected]

Seller Performance Team Emails by Marketplace

For Payment-Related Problems

For Product Quality Issues

To Report Fake Phone Calls, Emails, or Webpages

[email protected]

To Send an SOS to the CEO

[email protected]

How to Contact Support via Amazon Seller Central

Here are the steps:

1. Login to your Amazon Seller Central account.

2. Click Help at the upper right corner, or scroll down and click Get Support.

3. If you can't find your question or issue in the choices under Recommended For You, scroll down until you see Need More Help? and click Get Support.

4. You will be redirected to a page where you can click the appropriate option for you:

Selling on Amazon — if you have questions/issues related to selling and listings.
Advertising and Stores — if you have questions/issues regarding sponsored products, sponsored brands, and stores.

5. After choosing the right option, you will be directed to a more detailed page containing a list of common questions as hyperlinks.

6. Click the question that is closely related to your issue. Otherwise, click Other Issues.

7. You will go to a page where you will need to describe your question or issue in detail. Then you will have the option to contact Seller Support via email, phone, or chat.

10 Tips to Communicate Your Account’s Issues Effectively

Point out each issue or question you have separately to make sure Amazon Seller Central Support representatives understand each of your concerns clearly.
Avoid sending questions or issues in bulk because it will only make the waiting time longer since your case needs to be solved by different departments.
Whether it’s a direct email or via Seller Central, be specific, direct to the point, and detailed when explaining your issue or question.
Use proper grammar and sentence structure. Don't use flowery words and write your sentences comprehensively.
Ensure to mention the solutions you've tried so far when speaking or writing to them so you won't waste time listening to suggestions you already tried.
List down all your issues before contacting the Seller Support team to avoid forgetting them, especially when you are in the middle of a conversation on the phone.
Deliver the email to the right department to prevent it from getting lost in the sea of emails.
Remember that Amazon will call you and not the other way around. Ensure your line is open at all times.
The phone number must match the one you've registered on your Seller Central account. Amazon will check the phone number from your records; if it is a different number, they will ignore your case.
Before a phone call, prepare your Seller Account details and billing information because the representative might ask you about these for verification purposes. Plus, a pen and paper for note-taking.

Points to Remember When Making an Amazon Suspension Appeal

If you need to reach seller support to appeal your account’s suspension, keep in mind the points below when you receive a suspension notice:

Check and solve any pending issues you have before writing a plan of action.
Ensure to send a detailed Amazon suspension appeal letter with a plan of action before the deadline.
Be apologetic, sincere, clear, and persuasive when writing your appeal letter.
Don't blame Amazon or the buyer.
Take responsibility for the mistake, even if it is not your fault.
Avoid sending follow-up emails or asking the status of your appeal or case.
Ensure that all your products are compliant with Amazon's policies to avoid being suspended again.
Don't forge or alter the supporting documents that you will attach to the email.

Conclusion

Use the solutions above if you need to reach Amazon. Remember to be patient since Amazon customer support reps deal with hundreds or thousands of issues daily. Choose a suitable contact method to get a successful response to your every question.

It can be frustrating for any seller when there’s no direct way to contact Amazon, especially if you want your account to be reinstated from suspension immediately. Worry no more because Seller Interactive has a team of experienced consultants willing to help you to reinstate your account.

Email us at [email protected] or call 1-800-820-3746 today.

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