Account Suspension Appeal & Reinstatement.

Account suspension is every seller's worst nightmare. You know how your business can suffer if you fail to act on this, and you need to do it fast. However, given how tricky suspensions are, you can't afford to make mistakes. You need to resolve it quickly and effectively using the best solution - and this is where we come in. Subscribe to our service for peace of mind so you don't have to scramble, face uncertainties and risk huge financial losses.

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Peace of mind for your Amazon sales channel.

Suspension Protection Program

Seller Interactive’s Suspension Protection Program is like buying insurance and peace of mind for your Amazon sales channel. We actively monitor your account for items that may trigger the suspension system and act immediately to help you reinstate your listing or account when it’s unpreventable. Our team of Amazon Experts with draft your Appeal Letter and Plan of Action to give you the best chance and fastest resolution. We know exactly what the Amazon Performance Team are looking for and have a high success rate with our existing clients.
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Expect the unexpected

We understand how catastrophic unexpected Amazon issues especially suspensions can be to your business. For most e-commerce sellers, Amazon is the largest and highest revenue sales channel and it’s detrimental to the business if it’s gone. It’s not a matter of will my Seller Account get suspended but when the account will get suspended. There are numerous reasons why Amazon would suspend your account or product listings.
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Most common suspension reasons:

Multiple accounts by the same person
Listed against Amazon condition guidelines
Listing reported as inauthentic item
Listing reported as counterfeit item
Product safety complaints from customers (or competitors)
Restricted images or copy on detail page (listing)
Used item sold as new
Not as advertised refund reasons from customers 
Expired items
Selling prohibited items
Order defect rate too high
High negative customer experience rating (NCX)
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Spare yourself the stress

Most of the triggers for a listing suppression or suspension is out of your control and is generally triggered by external factors. When this inevitable situation arises during your Amazon selling journey, certain and very specific actions need to be taken to resolve this issue to avoid huge financial losses and negative brand reputation. For those lucky enough to have avoided this, when it does happen, it becomes a frantic stressful struggle to put all the pieces together. We can help you at Seller Interactive.
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Our Suspension Protection Program covers:

Account Creation Failure
Seller accounts can get suspended right at the very first step - during account creation. Even before you completely begin, allow our team to assist you from getting verified to setting up your account and listing so you can start selling in no time.
Poor Seller Performance
Amazon puts a great deal of focus on customer service, so having a poor seller performance can get your account suspended.

You may be suspended for the following:

• Order Defect Rate Above 1%
• Late Shipment Rate Above 4%
• Pre-Fulfillment Cancel Rate Above 2.5%

Get your account reinstated. Our team of experts will help you create an effective appeal with a plan of action ensuring Amazon that your rates will stay within acceptable limits.
Violation of Amazon Policies
Suspension due to violation of Amazon policies is often vague, so sellers are usually clueless about how to fix the problem.

One of the following may be the reason for your suspension:

• Account Verification
• Multiple or Related Accounts
• Seller Identity
• Forged or Manipulated Documentation
• ASIN Creation
• ASIN Variation
• Review Manipulation
• Selling Restricted/ Prohibited Items

Get help from our team of professionals. We’ll do an in-depth review of your account to identify the main issues, prepare a corrective action plan, and set up procedures that ensure your account stays active.
IP Complaints Resolution
Copyright, trademark, and patent violations not only take away your Amazon selling privileges; they also have law implications.

If you have received a notice of IP rights infringement from Amazon, we have a team of skilled IP lawyers who can get the complaint withdrawn and appeal to Amazon legal, so you can get your account reinstated.
Brand Protection
With the rise of counterfeiters and hijackers, it’s necessary to set up all measures to protect your brand. Let our team do the work for you. We’ll help you file for copyrights, trademarks, and patents for your brand.

If you’ve spotted unauthorized sellers in your brand listing, we’ll closely work with you to get rid of hijackers and regain control of your listing. From evaluation, drafting cease and desist letters, filing for reports of infringement, and setting up preventive measures, we’ll be with you all throughout the process.
Recovery of Damages
If you’re accused of selling counterfeit products, Amazon can immediately suspend your listing or your seller account entirely. Falsely accused of selling counterfeit products? Let us help. Our legal experts will help you file legal claims and recover damages from brands that filed false complaints.

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Go from surviving to thriving on Amazon.

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