How to Contact Amazon Seller Support to Appeal Your Account’s Suspension

Last updated on June 26th, 2023

Let’s cut to the chase: you won't find any Amazon contact number seller support anywhere on the web, not even in the deepest recesses of the internet. It is not posted on the Amazon Services Central Forum or any Amazon website.

But what if you need to settle an Amazon Seller Account suspension? How will you reach out to Amazon?

Amazon has no longer offered the public a dedicated Seller Support contact number. Instead, they've set up a systematic approach for their troubled sellers to be able to reach out to them. This article will tell you how to communicate with Amazon customer service when resolving an issue—such as appealing for your account’s suspension.

A woman trying to contact amazon seller support via mobile phone

Table of Contents

8 Ways to Contact Amazon Seller Support

If you’re looking for Amazon’s contact details for seller support, then you’re probably one of the sellers below:

You want to know the ins and outs of the Amazon marketplace.
You have questions regarding new and updated policies.
You've got an Amazon Seller Account suspension notification and want your account to be reinstated.
You want to cancel an underperforming product listing.
You want someone to walk you through Amazon's complicated registration process.
You need an Amazon Seller Support representative to help mediate conflict between you and your customer.

No matter your reason, you should be familiar with Amazon Seller Support's contact details, as follows:

Amazon Official Emails:

For Intellectual Property Rights Disputes:

For Copyright Infringement Issues:

[email protected]

Seller Performance Team Emails by Marketplace:

For Payment-Related Problems:

For Product Quality Issues:

To Report Fake Phone Calls, Emails, or Webpages:

[email protected]

To Send an SOS to the CEO:

[email protected]

How to Contact Support via Amazon Seller Central

Here are the steps:

1. Log in to your Amazon Seller Central account.

2. Click Help at the upper right corner, or scroll down and click Get Support.

3. If you can't find your question or issue in the choices under Recommended For You, scroll down until you see Need More Help? And click the Get Support button.

4. You will be redirected to a page where you can click the appropriate option for you:

Selling on Amazon — if you have questions/issues related to selling and listings.
Advertising and Stores — if you have questions/issues regarding sponsored products, brands, and stores.

5. After choosing the right option, you will be directed to a more detailed page containing a list of common questions as hyperlinks.

6. Click the question that is closely related to your issue. Otherwise, click Other Issues.

7. You will go to a page where you will need to describe your question or issue in detail. Then you will have the option to contact Seller Support via email, phone, or chat.

A smiling young Amazon seller central account support specialist

18 Tips to Write an Appeal Effectively

Check and solve any pending issues you have before writing a plan of action.
Write a detailed Amazon suspension appeal letter with a plan of action before the deadline.
Be apologetic, sincere, clear, and persuasive when writing your appeal letter.
Don't blame Amazon or the buyer.
Take responsibility for the mistake, even if it is not your fault.
Avoid sending follow-up emails or asking about the status of your appeal or case.
Ensure that all your products comply with Amazon's policies to avoid being suspended again.
Don't forge or alter the supporting documents that you will attach to the email.
Point out each issue or question you have separately to make sure Amazon Seller Central Support representatives understand each of your concerns clearly.
Avoid sending questions or issues in bulk because it will only make the waiting time longer since your case needs to be solved by different departments.
Be specific, direct to the point, and detailed with your explanations, whether it's a direct email or via Seller Central.
Use proper grammar and sentence structure. Don't use flowery words and write your sentences comprehensively.
Mention the solutions you've tried so far so you won't waste time getting suggestions you have already tried.
List down all your issues before contacting the Seller Support team to avoid forgetting them, especially when you are in the middle of a conversation on the phone.
Deliver the email to the right department to prevent it from getting lost in the sea of emails.
Remember that Amazon will call you and not the other way around. Ensure your line is open at all times.
The phone number must match the one you've registered on your Seller Central account. Amazon will check the phone number from your records; they will ignore your case if it is a different number.
Before a phone call, prepare your Seller Account details and billing information because the representative might ask you about these for verification purposes. Plus, a pen and paper for note-taking.

Not Getting a Response? Here’s How to Get One—According to an Expert

Getting past the system to reach a dedicated associate who would personally attend to your case takes time and a few strategic moves. One better way to handle this is to direct to an Amazon reinstatement service.

Here’s Likitha Sira, one of the account managers at Seller Interactive. Her extensive experience working for Amazon has made her the go-to person for seller’s accounts or product-related cases. Here’s a summary of Likitha’s advice on how to effectively present a case to Amazon via email that will get a response.

Voice out how you feel about the issue; use words like frustration or disappointment.
Supply all necessary details throughout your correspondence.
Provide screenshots to emphasize and prove your point.
If the associate requests information already supplied in your previous email, reply by asking them to specify it.
Write your subject line in all caps to catch their attention.

Conclusion

Use the solutions above if you need to reach Amazon. Remember to be patient since Amazon customer support reps deal with hundreds or thousands of issues daily. Choose a suitable contact method to get a successful response to your every question.

It can be frustrating for any seller when there’s no direct way to contact Amazon, especially if you want your account to be reinstated from suspension immediately. Worry no more because Seller Interactive has a team of experienced consultants willing to help reinstate your account.

Go from surviving to thriving on Amazon.

Use the power and influence of advertising to increase sales. Learn more about how you can benefit from our management expertise.

Book a Call

Landing Page for Amazon Products: A Professional Guide

Last updated on December 18th, 2023 Written by Mohamed Aden For Amazon sellers, having a strong marketing strategy is crucial for boosting sales. Having a landing page for Amazon products is a strategy many successful sellers apply, and you can also do. This article will explain what a landing page is and how it can […]

Amazon Best Seller Rank: A Concise Guide to Boosting Sales

Last updated on December 13th, 2023 Written by Mohamed Aden The Amazon Best Seller Rank (BSR) is a crucial metric sellers like you should understand to maximize your success on the platform. This ranking system reflects a product's popularity and sales performance against other products in the same category. By grasping the intricacies of BSR, […]

Amazon Seller Names: Essential Guide for Choosing a Winning Identity

Last updated on December 11th, 2023 Written by Himanshi Raj In a bustling marketplace like Amazon, every aspect of your online presence matters, and thoughtfully chosen Amazon seller names can be one of the first steps toward building a solid brand. However, coming up with an Amazon seller name is considered trivial for most sellers. […]