How to Refund on Amazon

February 18, 2021
Written by Kevin Wong
how to refund on amazon

Shopping for various items on Amazon is as easy as ABC. In just a snap (please don’t think of Thanos this time), you place items on your cart. Then, you check it out with all your excitement without checking the item description or even the reviews if the product truly is true to its word. The thing is, most buyers and even sellers succumb to that mishap. They pay for an item that is misrepresented. Hence, they research and ask for help on how to refund on Amazon.

How to refund on Amazon

Most people think that when you plan on returning or refunding from a business, it will be easy. However, that may not be the case. Online shopping differs a lot from brick-and-mortar shopping. With brick-and-mortar shopping, you quickly reach out to the staff about your concern. You converse with them while in the store with the item you purchased. Through the conversation, a staff member may call their store manager, telling them about your concern. Sooner or later, you’ll end up getting your refund or store credits depending on their terms. However, with online shopping, things happen differently.

When you shop online, you rely on the product title, description, images, and reviews to tell you more about the product . That paves the way for miscommunication, mishandling, and even receiving the wrong item for your order. Now, isn’t that frustrating? Pretty sure, most of you would want to file for an Amazon reimbursement right away.

Read on and learn how to refund on Amazon.

How do refunds work?

In a glance, probably you’ll think that refunds happen when you call your credit card provider or even the Amazon hotline. However, Amazon reimbursement service works differently depending on the mode of payment you chose. If you’re lucky, there might be an instant reimbursement option for you.

Now, instant reimbursements may be given directly to the credit card you used to pay your orders. On the other hand, some provide refunds when you return the item you ordered to find defective or dysfunctional.

Do know that it takes around 5 to 7 business days for the refund to appear in your credit card statement.

For those of you who used Amazon gift cards to pay, it takes a day before it gets refunded to your gift card balance.

Do remember that if in case your Amazon reimbursement claim or Amazon FBA reimbursement never arrives in time, make sure you get in touch with Amazon and follow up!

Can you get a refund because of a price change in Amazon?

Learning about how to refund on Amazon entails a lot of things. From tracking and knowing what mode of payment you choose to deciphering what defect your item has. Now, have you thought of refunding because there was a discrepancy between the price when you saw the thing and the price that you paid for?

Let’s face the fact that any e-commerce platform is always subject to change even if they provide the best service on the planet.

Now, can you get a refund because of the price changes in Amazon? Yes!

All you need to do is follow these simple steps.

  1. Go to the Returns and refunds.
  2. Choose Issue Details.
  3. Choose Other return or Refund issue.
  4. Type “partial refund, price change” in the summary.
  5. Carefully choose how Amazon will contact you for your concern. Your choices include instant chat, phone call, or email.

Do remember that if you opt to contact them by email, make sure you send a request and not implore them to refund you at once. Being compassionate and respectful goes a long way, especially when engaging in customer service. Remember that Amazon ensures that they cater to their customers with almost every concern that they have. It is embedded in their core to provide the support that customers need.

One more thing that you need to remember: make sure that what you claim that changed its price must be legitimate. Else, this will not go as you hope it would.

How to return items on Amazon

As people live through this COVID-19 pandemic, almost every nation across the globe shifted to a more digital approach to doing things. Some turned to remote work. Most of the students now attend their classes online. Lastly, online shopping has catapulted especially that we need to distance ourselves from almost anyone we see to physically keep us safe from the deadly virus.

Hence, we shop online as much as we can. Not only to keep ourselves safe but also to prevent local transmissions.

Moving forward, Amazon revolutionized online shopping and gave its customers an allowance to return items that they find irrelevant or dysfunctional within 30 days. When you receive an item not found in your invoice, either you return it or ask for a full refund. However, not all items can be returned nor refunded. Some of the items follow a list of restrictions depending on where you are in the world. Hence, return policies in the US may not be applicable in the UK or even across Asia.

Which items can you return?

Returning items seems like an easy thing to do. However, read through and understand that different nations follow different return policies. Customers who willfully damaged their orders may not be allowed to return their items.

Hence, if you plan on returning your orders, make sure that you take care of them and to keep the packaging,first. Doing so may give you an advantage when you plan on returning the item.

Other than that, here’s a list of items that you can never return unless found defective and not tampered with:

  1. Items that used for hygienic purposes especially if unpacked and unsealed upon delivery
  2. Safety and health protection equipment
  3. Audio and video recordings that have been unpacked and unsealed by the owner right after delivery
  4. Opened, unsealed software
  5. Personalized, hand-crafted items
  6. An intangible order that may pertain to the service provided to the customer, once performed or accepted, cannot be canceled or refunded
  7. Digital content not limited to applications, software, electronic publications, music files that are not supplied on a tangible tool such as a flash drive, compact disc, or even a digital video disc. When the seller starts the delivery process, you will not be able to cancel the order
  8. Printed reading materials such as journal articles, magazines, newspapers; however, subscriptions are excluded
  9. Alcoholic beverages, which prices depend on the market value that the seller does not control
  10. Fresh groceries, oftentimes refunded but almost impossible to return

Step-by-step guide on how to return items on Amazon

The thought of returning an order may seem a burden since you need to put it back the way it was before you unpacked or even took a peek. Consequently, you need to check your order history and choose the items you want to return. Make sure you politely and respectfully explain why you’re processing the return.

The next thing to do, select how  you want to return the items. Unquestionably, several options come up, however, which is the most accessible to you at the moment?

Some of the options to choose from:

  • Send it directly to Amazon.
  • Drop it off at any Amazon Locker or drop-off location.
  • Let Amazon pick the item up from your place.

After choosing how to return, you need to fix the necessary documentation such as the return authorization slip and shipping label. The former goes inside the package while the latter is placed outside the box. Just remember that you don’t need to fix them right away. Amazon will confirm things on their end before they email you a link where you’ll see the documents that you need to print.

In case you ordered  a gadget (phone, gaming console, desktop, laptop, etc.), remember to wipe it clean from any personal data. You’ll never know what happens when the wrong people get hold of your data!

Takeaway

Most people who order online face the dilemma of ordering online versus shopping physically especially during this pandemic. However, more and more people order online to prevent themselves from getting exposed to the virus. That’s good actually, because you’re mindful of the things around you. Yet, one of the main challenges of online shopping is returning the wrong items. One of the many good things about Amazon is that they allow their customers to return their orders if they see any defect, missing part, or even when they received the wrong item.

If you have stories or experiences about refunding or returning an item to Amazon, feel free to share it with us. We love to hear from you!

For other inquiries like Amazon account management, feel free to contact us and we’ll get in touch with you!

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