Amazon Gift Return: Everything You Need to Know

Last updated on March 9th, 2023

Written by Ken Zhou

If you've ever purchased on Amazon, you might already know their simple and convenient return policy. If something you bought doesn't work out or you just change your mind, all you have to do is print out a prepaid shipping label and send it back. But what about when you're given an Amazon gift return?

In this article, we'll break down the process of returning Amazon gifts so that you can make the most of your hard earned money and know how to return an Amazon gift, its time limits for returning an Amazon gift, and how to get a refund.

How to return an Amazon gift

In 2021, two out of three customers will return at least one gift during the holiday season, according to Forbes magazine.

As a business owner, you know full well that it goes through a whole process, especially when this merchandise is outsourced. 

One of the most excellent features of Amazon is how accessible returning gifts are to other online marketplaces. For example, you could return the gift for a full refund if you had purchased it within 30 days. Go to Amazon's Online Returns Center and follow the instructions.

Here’s a step-by-step instruction on how to return Amazon gifts to assist you:

1. First things first, sign in to your Amazon account.

2. Then, go to “Your Orders” and find the order you want to return.

3. After that, select the "Return or Replace Items" button.

4. Select "Return Items" on the following screen, and then specify the reason for your return.

5. Finally, click on the "Submit Return Request" button, and Amazon will process your return request accordingly.

Now you have the step-by-step process of returning your Amazon gift! 

But if you’re having a hard time navigating, you might also be wondering: Is there any way I can return my Amazon gift?

If you don't want to go through Amazon's Online Returns Center, you can always contact customer service, and they'll help you out.

Returning an Amazon Gift Without a Receipt

If you got an Amazon package as a gift, you almost certainly do not have the receipt. That's fine because you don't need one to obtain a refund. Here's how you can get your Amazon gift cards quickly:

1. Go to the Amazon Returns Center and log in using your desktop or laptop browser. Use the 17-digit order number that you may find on the packing slip that arrived with your item. In addition, if you received a digital gift receipt, the number is also included.
   • If you can't seem to find your 17-digit reference number, contact Amazon Customer Service and give them the tracking number for your transaction. 
   • If you wouldn't have the tracking information, the individual who sent you the gift must contact Amazon directly to make any returns.
2. Enter the order number in the "Order Number" field and press "Search."
3. Choose the gift you want to return and a refund that can be found on the drop-down menu.
   • If you bought the gift like new baby gifts from a third-party vendor, you'd notice a link that states: "Submit return request." Before approving your return request, the seller may evaluate it.
4. Choose a mode of return. For example, you can choose to drop it off at an Amazon hub or mail it.
5. To complete your return request, follow the steps prompted in the instructions.

After completing the online process, all that remains is to return the item physically. 

Returning numerous items at once is not recommended. This might cause complications with Amazon's return processes and infrastructures. Instead, if you want to return a bunch of things, you must repeat the process for each one.

The time limits for returning an Amazon gift

When we receive gifts we don't want, sometimes we're hyper-fixated on whether to return them or not. Often, we forget the limit exists for returning them.

Now, if you've received an Amazon gift that you don't want or need, you may be wondering about the time limit for returning it. Amazon's gift return policy is quite generous - you have 30 days from the date of receipt to return the item/s for a refund. Check out the Amazon Return Policy to know more and why it is easier.

When returning an Amazon gift, you must take note of the following:

1. First, if the item was sold by Amazon but fulfilled by a third-party seller, you'll need to follow that seller's return policy instead of Amazon's. Before you make a purchase, this information should be explicitly disclosed on the product page.
2. Second, if you received an Amazon eGift card as a gift, it can't be returned for a refund. However, you can still cancel the transaction if the eGift card has not been cashed.
3. Finally, Amazon does reserve the right to refuse any return or exchange, so if an item is damaged or defective, they may not accept it back. If you're unsure about Amazon's return policy for a particular item, it's always best to contact their customer service team for clarification.

In general, Amazon is pretty flexible regarding returns, so if you need to return a gift for any reason, you shouldn't have any trouble doing so. Just be sure to keep the return period in mind and act accordingly.

How to get a refund for an Amazon Gift

Now, you know how to return Amazon gifts, but what about their refund? How does it go? Let's get started by checking out the ins and out of the Amazon Refund Policy!

If you are dissatisfied with an Amazon gift, you may now return it for a refund. Here's how it's done:

1. First, contact the person who gave you the gift and let them know you'd like to return it. They might be able to assist you in handling the problem without going via Amazon.
2. If you still have to refund the gift, login into your Amazon account first. Then, go to Amazon's Online Returns Center and choose "Return a Gift."
3. Enter the order number for the gift (you'll find this on the packing slip) and the email address or phone number associated with the gift recipient. Amazon will then generate a return shipping label that you can use to send the gift back.
4. Once Amazon receives the returned gift, they'll process the refund and notify you via email. You should receive your refund within 7-10 days. 

Don't hesitate to contact Amazon's customer service if your refund takes longer than the prescribed time. They are sure to be helpful for you.

Know the Ins-and-outs of Amazon Gift Refund

You must know other salient information, especially if you’re actively working on Amazon gifts, actively giving, or passively receiving. Learn more below:

How do refunds Amazon gift returns work?

Monetary reimbursements are not allowed for gift recipient returns; however, Amazon gift cards are almost as good as money these days. The returned item’s value will be applied to your Amazon account and can be used for subsequent Amazon orders.

It is important to note that things valued from or more than $2,000 can only be returned using the previous payment service. Therefore, the reimbursement would be processed through the individual who has sent you your gifts in this scenario.

Will the Amazon gift sender know?

This is perhaps the most common reason people put off returning Amazon; we don’t want the sender to feel bad about returning the gift. There’s nothing to worry about that aspect. 

If you return a gift using either the 17-digit order number or the tracking number, Amazon does not notify the gift sender. With this, you may enjoy your Amazon reimbursement credit without getting anxious about making the owner feel bad about returning the gift.

Is returning used items allowed?

Returns must be unopened and undamaged to be eligible for a full refund. One can also request a refund for things that aren’t in their original or pristine condition, but Amazon is unlikely to refund the total price during the purchase.

This might not be a significant deal if the item was given to you. However, it is worth noting that if you’ve used your item before opting to have it refunded.

Final Thoughts

If you’re still on the fence about returning Amazon gifts, hopefully this article has helped clear up some of the confusion. Keep in mind that there are time restrictions for returning Amazon gifts, so be sure to act quickly if you decide to take advantage of this policy.  Have you had any success with returning Amazon gifts? If none or you have further clarifications, feel free to contact us. Book a call or call us at 1-800-820-3746. We’re happy to help! 

With more than 320+ employees specializing in eCommerce growth, Seller Interactive is a group of Amazon specialists that provide various services to sellers looking to grow their business. We provide wide-ranging services and continue to grow dynamically, catering to the dynamic world of eCommerce.