Woken is a company run by a one-person team. As if that’s not hard enough, Amanda Harari, owner of Woken, also runs four businesses on the side. To increase sales and further grow the business, Woken needed an external service provider to manage their entire Amazon account, including handling customers’ enquiries and complaints, and looking into reconciliation when Amazon charges incorrectly. Enter Seller Interactive (SI).
Woken has been operating for a year and a half with only one employee. The rest of the services like graphic designer, social media manager, and website developers have been outsourced. In June 2020, Woken decided to entrust their Amazon account to SI.
From June to July 2020, the following are the services that SI rendered to Woken for its 7 ASINs:
Email Sequence Set up and Management
Walmart Marketplace Profile Setup
After working together for two months, Woken took the initiative in letting Seller Interactive take over their PPC Advertising management to further escalate the growth of the business.