Identifying the Root Causes
This brand, like many others, encountered a challenge that Amazon sellers are destined to face at some point in their FBA journey - a lost shipment and difficulty applying for gated categories and branded listings.
The brand created a shipment to send 70 units of a single ASIN. Their products were lost after the shipment was sent to one of the Amazon fulfillment centers. In this shipment, Amazon claimed to have only received 1 of 70 units shipped. These 69 missing units were valued at $3,289.92 in total.
In some cases, lost shipments are caused by carrier negligence or incorrect shipment details. The SI team needed to thoroughly assess the situation to develop an action plan. Seller Interactive contacted seller Support to report the issue.
After receiving a response, they figured out the problem. A discrepancy in weight declaration is what resulted in the lost shipment. The brand declared 910 lbs in their shipping plan; however, the carrier’s claimed weight was only 13 lbs. This detail was why Amazon’s Seller Support declined the SI team’s reimbursement request.
SI Team soon realized a problem in the brand's listing details. The weight declared for this ASIN was 13 lbs instead of 2.56 fl oz each. This prompted a review of the rest of the catalog listings. They were also found to have incorrect weight and dimensions.