Solve 5 Common Order Fulfillment Issues With an Amazon FBA Consultant

July 16, 2021
Written by Ken Zhou
Amazon FBA consultant

An upset customer complaining about a terrible buying experience can make you more anxious than any cup of strong coffee. Order fulfillment is a significant yet very challenging aspect of a business. With a small mistake, you are at risk of losing your customers, reputation, and eventually, money. You don't wish for a day like this to come, so you're seeking advice about fulfillment problems and counteracting them.  

Well, you're in the right place. This article discusses five of the most common issues in eCommerce fulfillment, including solutions from working with an Amazon FBA consultant. But before that, here's an overview of what Amazon FBA is all about.

Fulfillment by Amazon (FBA): How Does it Work?

The FBA service conducts inventory management and fulfillment procedures to free the seller from the complexities of fulfillment. Amazon is the one that picks, packs, and ships the ordered items to its customers. With this, the seller can focus more on fees and other aspects of the business.

Here's a run-through on how to start using the FBA program:

  1. Add FBA to your Amazon seller account.
  2. Create and optimize your product listings to prepare for shipment.
  3. Present a shipping plan to Amazon's fulfillment centers. They will pick a warehouse for you to send the packages to.
  4. Once you send your products to the designated fulfillment center, Amazon's team handles all the work from there: running the inventory, shipping procedures, updating and answering customers, and handling returns and refunds.

How Does an Amazon FBA Consultant Deal With Order Fulfillment Issues?

Now that you understand how Amazon FBA works, it's time to discuss how the consultants help handle your eCommerce fulfillment issues. We’ve enumerated five common fulfillment mistakes below.

International Shipments

Greater distance means extended hours and higher costs on shipping. International customers understand that their packages won't arrive in a few days like local shipping. However, if you make them wait for too long, you might lose the chance to grow customer loyalty. In addition, international shipping is challenging because of customs and duties as well as return processing.

An Amazon FBA consultant lets you know how FBA international works. Once you send your products to their global warehouse, the team will smoothly process everything from picking to shipping. On top of that, their customer service is 24/7 available so that you can relieve yourself of the swarm of customer inquiries. 

Optimal Customer Service

The customer's buying experience is one of the most crucial aspects of fulfillment, especially with Amazon as the marketplace. To provide them with the best service, you need a smooth fulfillment process: the key is to avoid making minor errors that massively impact your entire system. These errors include wrong delivery items and addresses, incorrect labels, and more.

Poor customer service results in bad reviews, and any seller wouldn't want that. With FBA handling order fulfillment and warehouse operations, you don't have to worry about the nitty-gritty details anymore. Your FBA consultant also handles all client inquiries on a 24/7 basis, so that saves up a lot of time and unnecessary stress. 

Managing Inventory

It is tough to handle inventory if you fulfill orders in large quantities. Whenever an order is placed, there are three things you need to work out fast: locating the product, warehouse operations, and communicating with suppliers/manufacturers. If these steps don't turn out smoothly, your shipments will be delayed.

With an FBA consultant, you can ensure that Amazon's fulfillment services include an excellent inventory management system to avoid shipping delays and miscommunication between the teams. 

Shipping Negotiations

All sellers want to save on shipping costs. The objective is easy, but negotiating for rates or finding affordable shipping solutions is challenging. Small businesses, for instance, might not have enough power and authority to make an agreement with major courier companies and get the best discount on shipping rates.

If you work with an FBA consultant, you no longer have to be the one negotiating. Amazon has partnership agreements with UPS, FedEx, DHL, and other major carriers who give great shipping discounts. 

Inadequate Customer Trust

All businesses start from scratch before they get to a certain level of success. However, working with a reliable and customer-trusted company can help you get closer to success faster. 

An advantage of working with Amazon FBA consultants is that they come from a brand that many customers trust: Amazon is a go-to shopping store and a trusted platform for shopping inspiration—because of this, working with FBA can increase your chances of generating more sales. 

Keep These Things in Mind Before Working With An Amazon Seller Consultant

After learning the benefits you can acquire if you choose to work with Amazon experts, here are a few things to note to ensure they can help you make a wise business decision. 

  • FBA can be a costly program since they charge a variety of fees from the seller. Having them handle fulfillment teams and processes saves you workforce fees, but you will still get charged for storage, membership fees, returns processing, and many more. 
  • If you sell with FBA, your products are automatically eligible for free shipping on Amazon Prime. You have to pay for the shipping costs, so while it may be in the Prime buyers' favor, it might not work out well on your end.
  • Make sure to calculate the fees first before using FBA. Your FBA consultant can help you break down these essential details on costs.

Conclusion

Some order fulfillment issues are inevitable, but you can minimize the potential damage with excellent preparation and collaboration with a team of experts. Suppose you need guidance on jumpstarting a business under Amazon FBA or are interested in knowing more about our experienced Amazon sales consultants, contact Seller Interactive via email at [email protected] or call us at 1-800-820-3746.

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