Amazon has made it more convenient to return orders provided they are returnable. However, not all items are eligible for returns and each product category would have its own return time. This article will discuss the different return policies namely: standard, international, and global. It will also list the return times of the different categories and how much returns may cost.
Returning products in either standard Amazon or Amazon Prime accounts are the same. Return policies, however, differ according to product type and seller type rather than buyer accounts. If you’re a seller, do consider getting an Amazon agency to guide you with the different Amazon features.
Below are the considerations when returning orders: eligibility, different return policies, how long you have to return an order, and how much you have to pay.
Check if your product is eligible for returns. The product page usually tells you this. It is also in the options on the “Your Orders” page. Amazon listed the items and categories that CAN NOT be returned. Included in the list are grocery items, hazardous materials, pharmaceuticals, software, and more.
Amazon has several return policies in place. They are dependent on the type of item, the reason for return, and the seller.
Listed below are the current policies posted on the Amazon site, as well as their corresponding considerations.
New and unused orders are eligible for FREE returns within 30 days of purchase.
If you choose to drop off your returns via the Amazon Hub center, follow the steps below:
If the 3P seller’s product listing is eligible for Amazon Prime, it is subject to the same return policies as those fulfilled by Amazon.
Most third-party sellers need to offer the following options:
Depending on how valuable the item you want to return, there are also a few more considerations. If your item is worth $100 or more, you’d need to use a signature shipping service with insurance. If the item is worth over $35, you’d need a trackable shipping company. If the item is worth less than $35, USPS delivery with confirmation service is suggested.
Remember that even if you were let down with a product, it still has value. You will be responsible for the losses incurred if the product is received in bad condition. Amazon may not be able to cover you by the A-to-Z Guarantee.
If a product (after you’ve packaged it) falls under the following categories, it will be considered heavy or extra-large.
This refers to when you buy from international sellers and therefore need to follow the international returns policy. Amazon offers you the following methods:
If you order from abroad, the Global Returns Policy is enforced. The returns take longer to reach Amazon; usually around 25 days. You’d be provided with a prepaid UPS label. This way you can ship the package to a UPS drop-off point most convenient for you.
Not all Global Store products are eligible for free returns. So, in some cases, you would shoulder the shipping expense. Refunds are processed for approximately 2-3 days and will not reflect on your account for another 3-5 days. Up to $20 of return shipping cost can be refunded upon receipt of the item. For damaged and defective items, you would receive a full refund.
As mentioned before, most items are returnable within 30 days of delivery. But there are exceptions.
For example, orders from Amazon Renewed, Baby Items, Amazon Birthday Gift List, and Amazon Custom Gift List are returnable within 90 days of shipment. But if you’re the registry owner, only 30 days are allowed.
Unlike physical stores where you return the items to the rack, the returns for online orders require shipping and sometimes restocking fees. Return shipping can either be:
If you use the Return Label in cases wherein the reason for return is not Amazon-related, the cost of the return is on you. The shipping costs vary per shipment category.
Although there is a flat rate per category, each item in your shipment is subject to an additional per-item fee. The fee per item also varies depending on the product category.
You want to return two sets of shoes bought from the same seller. You will pay a flat rate of $3.99 plus $0.99 per item. In this scenario, there are two pairs of shoes, so you multiply $0.99 by two.
Click here for Amazon’s complete list of Return Costs that shows the different categories together with their corresponding flat rate shipping and per-item costs.
It is also worth mentioning that Amazon is encouraging Returnless Refunds. Returnless refunds are less hassle for all parties involved and less costly. It also aims to curb the environmental and financial impacts of returns.
Returns cost millions of dollars and are hassles to both buyers and sellers. As a seller, a proper and detailed product listing helps buyers visualize the item better, setting more realistic expectations. Buyers must read the entirety of the product description to avoid specification-related returns (e.g. “I thought it would be bigger.”)
Better packaging and signature shipping can decrease the chances of logistics-related damages. Sellers should also consider brand account managers to address refunds and reimbursements.
Amazon has also set some return policy parameters to prevent return-scamming. These scams can be when a buyer returns a fake or different item from the one they ordered. And Amazon flags and suspends accounts that have applied for a suspicious amount of returns in their transaction history.
Returns will happen but it’s important to prevent as many unnecessary and wasteful ones as possible. Protect your account, protect your client and safeguard your brand better with Seller Interactive. Book a meeting with us through this number(1-800-820-3746) now!
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