Stop Hijackers and Counterfeiters Through the Amazon Brand Protection Program

September 22, 2020
Written by Kevin Wong

If you're a seller on Amazon, you've probably encountered counterfeiters and hijackers. They’re a massive headache to sellers like you, plus you often have to compete with them for the Buy Box. You’ll know more about the importance of the Buy Box as we go along this post.

Protecting your brand is of the utmost importance when dealing with black hat behavior. Perhaps the thought of how to protect your brand might have crossed your mind. Fret not because Amazon has created a protection plan for you. Amazon's brand protection program will help you protect your brand from counterfeiters and hijackers. 

To learn more about the Amazon protection plan, keep reading.

Who are Amazon hijackers and counterfeiters?

Amazon counterfeiters are sellers who copy your product and sell them as their own. They would purchase your product and copy the branding, the packaging, the product design, and ship it to Amazon to be sold in the same listing for a lower price. 

For example, a counterfeiter will buy new Nike Air shoes and manufacture it on their own. They will keep Nike's brand logo on the shoes and sell them as original Nike Air shoes.  

An Amazon hijacker is a seller or distributor who offers the same product as private label sellers but at a lower price. They can be sellers who bought your product at a discounted price or manufactures and counterfeiters who sell the same product. 

When your listing has been hijacked, this means another seller copied your product and sells the same version of it. Think about all the hard work you did to research your winning product. You spent time inquiring about the best manufacturers, designing your packaging, and advertising your product to find out that some sellers latched onto your success.

These hijackers are piggybacking off of your investment, hard work, and sales! Besides that, you now have to work hard to compete with these hijackers to earn the Buy Box spot.

How can they be detrimental to a brand?

Hijackers and counterfeiters are sellers who use your product listing instead of creating their own to undercut your price and steal the Buy Box from you. The Buy Box is automatically given by Amazon to one default seller of a product. 

The Buy Box is the small box to the right of the screen that makes the check-out process easy for Amazon's customers. The one with the Buy Box usually has the best price and a larger amount of sales.

Every time a customer clicks the “Add to Cart” button, the one who owns the Buy Box will get the sale - unless the buyer specified the seller.  Usually, sellers of the same product have to compete for the spot, but hijackers will steal your listing and sell a similar or counterfeit product of your listing. 

An example would be this listing.

Aukey Direct is a private label seller who sells a table lamp for $26.99. There are over 82,676 ratings for Aukey’s table lamp, unlike FD US who only has two ratings.

FD US copied Aukey’s listing and sold it for $27.99. We can tell that FD US is hijacking Aukey’s product listing by selling a low-quality lamp and pass them off as the original Aukey. 

If FD US sells it lower than Aukey, then customers may choose his listing and buy the low-quality product. When hijackers take over a private label's listing, it jeopardizes the reputation of the private label, thereby losing sales. Plus, these hijackers are piggybacking off of your creativity and efforts!

How to protect your brand on Amazon?

Below are 5 tips on how you can protect your brand on Amazon. 

Tip 1: List your Brand in Amazon's Brand Registry

When you enroll your brand with Amazon Brand Registry, it will help your brand’s product listings and give you the power to have complete control of your brand. This system eliminates fake products and only allows the registered brand to own the Amazon Buy Box.

You'll also be given access to a ton of marketing and counterfeit tools such as Amazon Transparency and Amazon Project Zero.

Tip 2: Enter into the Amazon Brand Protection Program

The Amazon Brand Protection Program uses expert protection and advice from experts to help you protect your brand from counterfeiters and hijackers. Seller Interactive offers its own brand protection program where they detect unscrupulous behavior and inform you of the steps you have to take to protect you. We’ll talk about this in-depth in a minute as we discuss the specifics of their program below. 

Tip 3: Retake your Product Photos and Bundle your Items

A hijacker will less likely copy your brand if your logo and brand are clearly marked in your product photos. Retake your product photos if necessary so- your brand can easily be seen. For example, if you're selling a beauty product, make sure the brand name and logo are placed in the top-level of the picture.

You can also consider bundling your products. This will make it harder for the hijacker to piggyback on your sales since they have to find another product to add to the current product listing.  For example, you are selling yoga clothes. You can add a yoga mat to the bundle. 

Tip 4: Send a Cease and Desist Letter

Once you have activated your hijacker alert or noticed a hijacker in your listing, you can send them an email telling them to remove their product. If not, you can email Amazon, and they will talk to them for you. If the hijacker ignores or resists your request, you can message them that you may take legal action against them. 

Tip 5: Use Amazon Transparency

Amazon Transparency is a program that gives sellers unique barcodes that they put in their products to authenticate them. To use this process, the seller will enroll their products in Transparency, apply the transparency codes on the product, Amazon will scan the transparency codes, and the customers can use their Transparency apps to see the authenticity of the units.

Using the Amazon Brand Protection Program

An Amazon protection plan can help protect you from Amazon hijackers and counterfeiters. There are tons of shady sellers doing black hat practices that threaten honest sellers like you. By entering your brand into the Amazon Brand Protection Program, you can use their services to secure your brand from threats.

The benefits of getting their services are the following:

  1. Close Monitoring Services

For anyone who isn't an expert on the field, a hijacker or counterfeiter can easily be missed. But with their trained and expert team, they can easily see hijackers and counterfeiters. They do leave a tell-tale sign of their activities that makes it easy for experts to hone in on. They'll spot the presence of this improper behavior long before they can do any damage to your business.

2. Proper Implementation of Apprehensive Measures

Their ability to quickly detect these Amazon hijackers and counterfeiters is backed by an approved standard to apprehend them. Their measures are in accordance with Amazon's guidelines. Hence, you won't have to worry about burned bridges when they detect and talk to these sellers. They are also quick to respond to avoid any damages to your brand. 

3. Reliable Team

With their years of experience on Amazon, the team is knowledgeable about Amazon's rules and regulations. They will carry out their task of protecting you as well as adhering to Amazon's rules. They will be your first line of defence, ensuring that your brand is well-protected. You can also count on them to do the best they can with their work and give 5- star services.

Conclusion

Dealing with hijackers and product counterfeiters is a severe and unfortunate problem when selling on Amazon. There will always be people who will feed on your hard work and success; however, instead of focusing your energy on these people, try to direct it in the growth of your business.

Follow the steps we have listed above to help you combat these sellers, and continue to grow your brand. Better yet, enroll at our Amazon Brand Protection Program. We'll be the one to do all the work for you!

If you focus your energy on building and gaining knowledge to scale your brand, you will indeed surpass your hijackers. By taking part in Seller Interactive's Amazon Brand Protection Program, you are on the right path to knock down these unscrupulous sellers.

If you want to know more about the Amazon Brand Protection Program and its other benefits, we have a fantastic team of expert consultants that you may call. For inquiries, email [email protected]

Go from surviving to thriving on Amazon.

Use the power and influence of advertising to increase sales. Learn more about how you can benefit from our management expertise.
Talk to us

Read More

Is A+ Content Worth It for Your Amazon SEO Strategy?

Sales is the driving force for Amazon. Your ability to sell influences the way Amazon deals with its vendors, sellers, and buyers. Sellers are encouraged to sell as many of their products as they can, and buyers can make purchases to their hearts’ content. Even its A9 algorithm is designed to give customers relevant search […]

Amazon PPC: A Comprehensive Guide for Beginners

The truth is, if you want to stay relevant and grow your business on Amazon, you need to promote your products correctly. Sure, optimizing your product listing can help you rank high on the Amazon search results, but if you genuinely want to attract people to visit your listing, you need to think bigger. The […]

SEO Services Amazon Sellers Need to Optimize For Voice Commerce

According to P.R. Newswire, the voice shopping market may soar from $2 billion in 2018 to $40 billion by 2022. If that is not enough to shake things up on your end as an Amazon seller, you may lose a huge number of potential sales from customers who prefer online shopping via the voice search […]

crossmenuchevron-down