Shoppers and sellers don’t want to deal with returns. Even though buyers can do a quick “how do you return something to Amazon” search, the process remains a hassle. For sellers, it’s one of the last things they want to receive from their customers, and coupled that with negative feedback then,you’ve got a recipe for disaster.
Unfortunately, returns are unavoidable in a huge marketplace like Amazon. In 2021, the National Retail Federation estimated that the e-commerce giant’s online sales return rate nearly averaged 21%—2% from 2020’s average of 18%. And because they are inevitable, sellers have no choice but to confront them when they arise.
The best thing sellers can do is learn the processes to manage them better. Allow this guide to give you an orientation.
Put yourself in customers’ shoes for a moment for this section and imagine being clueless about Amazon's return process. Then, follow these steps to start you on the right foot:
Note: Before you get started on the steps above, please make sure you’re logged in to your Amazon accounts first to speed up the process.
One of the best things about Amazon is that almost everything is available there. Convenient, right? It’s like you won’t have to worry about store hopping when you can shop for anything on the platform. However, there’s a catch, though: what if you need to return something you bought?
The good news is that you can send most items back to Amazon. Unfortunately for us, not everything is up for return on Amazon. No matter how much we appeal to a store, some items aren’t up for discussion. So before you add anything to your virtual carts, remember to keep these non-returnable items in mind while you’re shopping:
Only shoppers residing in states with cashback laws on gift cards are allowed to return them.
Any form of software that requires downloading is unreturnable.
This includes AmazonFresh and grocery items. However, replacements and refunds can be made due to spoilage or spills.
Shoppers can’t return prepaid game cards bought in games. Gaming currencies are also applicable here.
You can send most health and personal care products back to Amazon. However, some items are deemed hazardous to health and pose concerns to safety due to their ingredients; products under this distinction can’t be returned.
Customers can’t return computers after 30 days of receiving their purchase. Items falling under this category include laptops, Kindles, and desktop PCs. This aligns with Amazon's returns policy, which should answer the “how long do you have to return something on amazon” question.
If your purchased items didn’t come with a UPC (universal product code) or serial number, Amazon wouldn't let you return them.
Software that has been used can’t be returned.
Amazon doesn’t allow shoppers to return products classified as hazardous, including items containing flammable liquids or gasses.
Sellers and shoppers alike have questions when encountering Amazon returns, especially for the first time. Since the previous section already mentioned the “how long do you have to return something on Amazon” question, we’ll feature other frequently asked ones to give sellers some insight on dealing with customers’ returns inquiries.
Yes, you can send opened items back to the platform. However, cases like this should meet two conditions: one, you must return your opened items within 30 days of receipt, per Amazon policy. Two, the item should come from Amazon rather than a third-party seller.
Yes, you can avail of Amazon's free returns, provided that Amazon fulfills your purchased item/s. Go to your item/s’s product detail page and check if it has a Free Returns label next to its price.
Yes, you can send your item/s back without labels and boxes. You can avail of this option by choosing a label- and box-free return location in the Your Orders section so you don’t have to pack them in a shipping box. You should receive a QR code once you finish all the necessary steps in the returns process. Leave your item/s and the code at the drop-off point.
Monitor your return’s status by going to the Your Orders section. Once there, choose the View Return/Refund Status option beside the concerned item/s.
Long-term brand success means being in touch with your customers. Learning the “how do you return something to Amazon” lesson will greatly help your brand because you'll understand where they're coming from. Take this article as a starting point for better customer service and brand growth.
Got any more questions for us? We’d be glad to answer them! Our team’s years of experience managing Amazon accounts will prove valuable to you and your brand. So please email us at [email protected], and let’s get started!
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