Most answers online will say it takes 7 to 10 business days. It's correct, though applicable only in some circumstances. The answer is much more specific, depending on someone’s role in the marketplace. For starters, buyers and sellers go through different processes to get their money back when it comes to returned items. This influences […]

If you're like most online sellers, you've probably issued refunds pretty often. For instance, a customer wants to return the items they bought from you for certain reasons like a wrong variation or simply because they're unhappy with it. Unfortunately, this scenario is inevitable since you sell online. Shoppers don't have the chance to see […]

One of the advantages of purchasing online is that you may get your product delivered quickly. Moreover, you'll know the rough estimate of when to receive your orders because you can track your orders online. However, there are still some factors you need to know and understand especially if the product satisfaction is compromised. These […]

If you've ever purchased on Amazon, you might already know their simple and convenient return policy. If something you bought doesn't work out or you just change your mind, all you have to do is print out a prepaid shipping label and send it back. But what about when you're given an Amazon gift return? […]

All transactions come with risks. Ordering online means that buyers are unable to examine products physically. They can do very little to check a product’s specifications. Sellers who ship the items can’t control inclement weather, unreachable addresses, and so on. Both sellers and buyers can be victims of lost packages.  Buyers can also deal with […]

Buyer’s remorse, technical difficulties, and simple accidents are some of the reasons why returns happen in the retail industry. With the boom of online selling, so did the rise in returns and refunds. But returns and refunds for e-commerce are different than that of brick-and-mortar stores. For one, refunding the product itself and refunding the […]

When driving, the stoplight first turns orange to serve as a warning sign before it goes red. This is when drivers slow down before heading to a full stop. The same scenario happens when a customer returns an item on Amazon. From the point they decide to return the item until it's shipped, they still […]

As much as every seller wants a stress-free Amazon selling experience, bumps and hurdles are sadly inevitable. One such struggle is managing refunds. They can’t predict them, and in a place as huge as Amazon, it’s almost guaranteed that you’ll encounter them. However, since there’s no telling when they’re coming, sellers should prepare to handle […]

Whenever your customers purchase a product on the Amazon marketplace, there's always the possibility that they might not be happy with what they receive. Maybe the item is damaged, or it's not what they expected. In either case, they’re likely to want their money back. And if you're an Amazon seller, you know that refunds […]

Amazon is one of the most popular online shopping destinations, offering a wide variety of items at competitive prices. However, because of certain factors that affect online shopping, online purchases don't always come as expected, and you may need to return an item.  Whether it was something about an item that you don’t want or […]

When Amazon launched the returnless refund policy in 2017, several third-party sellers voiced their disputes about its possible effects on their sales. Their main concern is the customers’ ability to seek refunds without returning the items and even without the seller’s consent. In addition, having this part in the new policy would encourage shoppers to […]

Refunds are inevitable in a big marketplace like Amazon. And believe us when we say that they’re not fun!  Every Amazon seller knows that not every customer will be happy with their purchases. Still, it’s best to avoid refunds and returns as much as possible. Losing money and receiving negative customer feedback together make for […]