中文 (中国)
Last updated on July 17th, 2023
Written by Ken Zhou
Customer account suspension isn't a rare occurrence on Amazon. As one of the biggest names in the industry, Amazon trusts its buyers to maintain the platform's integrity. If Amazon detects any misconduct or violation of their policies, it may get your account suspended without warning.
Amazon account suspensions can cause great inconvenience if you rely on Amazon for your business or personal shopping. To get your suspended account reinstated, you need to take specific steps. This article aims to provide an easy-to-follow guide on how to get your Amazon account back after suspension.
Yes. You can create an Amazon seller account and a buyer account simultaneously by opening a buyer account first, and then, later on, opening a seller account. To start your Amazon business from a buyer account, you just need to click the "Sell Yours Here" button and complete the following Amazon requirements:
Having a linked seller and buyer accounts is convenient. However, there are disadvantages and one of which is Amazon account suspension. On Amazon, even if you have been a good seller, your reputation as a buyer may be the root cause of the problem. Let’s talk about this more in the next section.
Amazon maintains and monitors millions of accounts daily, regardless of the type. The online eCommerce titan utilizes the power of A.I. to handle some of its operations—mainly account checking and suspension.
Account checking is a sophisticated system that can screen those with multiple accounts under a single name. Thanks to the user data that Amazon collects, this complicated job is made easier.
In case you didn't know, here is the information Amazon gets from you aside from those stated above:
Although the previous list is quite intrusive, it is one of Amazon's ways to weed out offenders. How would you know if you violated Amazon's terms and conditions? Here are some of the common violations:
What are the consequences of a suspended Amazon buyer account? Besides the fact that you won't be able to access it by any means, you will also lose your balance. Amazon prohibits you from using its services and accessing its affiliate sites. Moreover, your refunds and returns won't be processed.
Sadly, when you receive the dreaded suspension email from Amazon, its content will not specify what offence you committed in detail and how you can solve it.
Before you get cranky, determine if it's a legit suspension email from Amazon. It might be a phishing attack to steal your personal and credit card details. Amazon may contact you via email, phone, and SMS. Here are things you should remember:
If the email follows the guidelines above, then it's without a doubt that you have received a genuine suspension email from Amazon. It may have this format:
This disheartening email doesn't only prevent you from ordering but also affects your reputation and sales as a seller. Luckily, Amazon allows you to reinstate your account, but you must do it correctly.
It's hard to keep your cool, especially if you're about to lose your source of living. But try to stay calm and level-headed. Conversely, don't ignore the first email you've received from Amazon. The moment you receive that email, please take note of the following:
Now, when attempting to recover your account, answer the following questions to help you with your Amazon suspension:
You may use the examples above to outline your Amazon reinstatement letter. At the end of the email, write a polite call to action stating your request to reinstate your Amazon account.
After you send your appeal letter, do the following:
Here's a sample format of a successful Amazon reinstatement letter to lift your spirits:
Don't be a victim of "what if's." In case you haven't been a recipient yet of an Amazon account suspension email, follow the tips below to prevent suspension:
In a nutshell, you can't secure your Amazon account by how many orders you have had, being a member of Amazon Prime, or the number of your buyer accounts. What matters is you abide by Amazon's house rules to avoid suspension. Start by developing and maintaining consistent and trustworthy buyer and seller behavior so you won't get an Amazon suspension letter. Do you need help in getting your Amazon buyer or seller account reinstated? Don't delay it further! Contact Seller Interactive and let our Amazon account specialists help you with your Amazon account suspension.
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