Get a Refund on Amazon: A Guide for Sellers

July 19, 2022
Written by Mark Salvania
how to get a refund on amazon

As much as every seller wants a stress-free Amazon selling experience, bumps and hurdles are sadly inevitable. One such struggle is managing refunds. They can’t predict them, and in a place as huge as Amazon, it’s almost guaranteed that you’ll encounter them. However, since there’s no telling when they’re coming, sellers should prepare to handle them if they want to keep their businesses running.

We understand how much of a hassle refunds can be whenever you encounter one. And for first-time sellers, the process can be tough to grasp. If you need an introduction or a refresher on how to get a refund on Amazon, look no further than this article.

How to Get a Refund on Amazon: The Process

Learning the refund process gives you much-needed insight on areas for improvement. When shoppers request a refund, take them as a sign that your business may need to change a thing or two to keep your customers happy while keeping your venture afloat. The fewer refunds your store has, the better your chances  of lasting long on Amazon.

Requesting a Refund

To get a refund, customers should return their purchased item/s to sellers first. Sending them back means their condition should remain the same way they came. Packing them back in boxes can be burdensome, but whether we like it or not, it’s part of the rules.

• Online

To begin returning your item/s, go to your Amazon account’s Your Orders section. Then, pick the purchase/s you want to send back and click the Return or Replace Items button. After choosing your item/s, select your reasons for return from the drop-down list you’ll see on your screens. Then, choose whether you want to get a refund or a replacement. Since this article’s subject is refunds, we strongly advise you to click the Issue a Refund button.

Amazon should generate a PDF of your shipping label which you must print out and attach to your item’s/items’ return package. As much as possible, place them back in their original packaging. If not, a durable box will do. Make sure to secure your item/s with protective materials like bubble wrap and styrofoam peanuts to prevent damage. Don’t forget to include the extras that came with your purchase/s, such as parts and accessories.

Make sure to return your purchases within 30 days of receipt. Doing this falls in line with Amazon's return policy.

• In-Person

Did you buy your item/s in an Amazon physical store? Don’t worry—Amazon's still got you covered. Just find your receipt and take note of the store indicated on it. Then, put your item/s back in their original packaging and return them to the designated store. Don’t forget to send them back within 30 days from the date of purchase to get a full refund.

• Via Amazon Customer Service

You can contact Amazon's customer service channel for your returns and refund concerns, which requires you to fill out a form. Follow these next few steps after submitting it:

  1. Pick a general reason for contacting the channel.
  2. Input your order number/s.
  3. Choose the item/s you want refunding.
  4. Select the Returns and Refunds category and pick a specific issue you want resolving from the drop-down menu.

After following the steps above, you’re left with three mediums to reach them:

  • Email
  • Phone
  • Chat

There are a few ways to return your item/s. The simplest option is to send them by mail; all you have to do is drop your package with your attached shipping label off at your nearest post office. You can also  leave them at an Amazon Locker or a specified drop-off location. Finally, if neither option works for you, you can let Amazon pick up your item/s from your home for your convenience.

how to get a refund on an amazon kindle

How to Get a Refund on Amazon Kindle 

Buying books for your Kindle device is fun, but truthfully, there are some purchases we regret.  

The good news is that while Amazon won’t allow shoppers to return downloaded and open software, they let you send your Kindle item/s back. 

Here’s how to get a refund on an Amazon Kindle purchase. Follow these instructions within 14 days after paying for your book/s.

  1. Head to the Amazon website’s menu, which you can spot by looking at the three horizontal lines on your screen’s top-left section. Click the Kindle E-Readers & Books option and scroll down to and click the Manage Your Content and Devices section, which should show you all your books. Amazon may prompt you to log back in again. 
  2. Once you’re redirected to your list of books, find the ones you want to return. Click on the square icon containing three dots on your screen’s left side, which should be in a column labeled as Actions. 
  3. A small list should appear on your screen. Click the Return for Refund option. If the list doesn’t appear, your book/s may not be qualified for a return.
  4. After choosing the option, a window asking you to choose your reasons for returning your book/s should appear. Choose the appropriate reason and click the Return for Refund option again. You should receive your refund within three to five days.

Processing Refunds

After mastering the refund request process, the next step is to learn how to process them. You should receive an email notification once a customer initiates a request. Amazon gives sellers a 48-hour window to respond. If the request remains unattended after that, Amazon will automatically process the refund will be automatically processed.

To start:

  1. Go to your Seller Central account. 
  2. Look for the order/s in question and click the Issue Refund button. 
  3. Input the amount you want to refund and click the Issue Refund button again for confirmation. Customers should have their refunds within 3 to 5 business days.
refund payment

Amazon Refund FAQs

It’s normal to have questions about refunds, especially if it’s your first time encountering them. So we’ve gathered some frequently asked ones to give you a head start on what to expect.

How long do refunds take?

Refunds typically take around 7 to 10 business days to process and issue. However, some cases take longer to resolve because of the circumstances surrounding their requests. In addition, the COVID-19 pandemic has unfortunately caused shipping delays, which may prolong the process.

Can I get a refund without returning my orders/items?

Shoppers can avail of Amazon's returnless refunds offer. It saves shoppers time and money since they don’t have to send their orders back to sellers. This option also helps improve customer relationships and brand reputation because of its quick and fuss-free nature.

Why can’t I return my Kindle ebook?

Your purchased Kindle ebook may not be up for return because you either: didn’t purchase it (it’s on loan) or missed the two-week window.

How can I track my refund requests?

Head to the Your Orders section and. Spot your orders/items and click the View Return/Refund Status option beside them.

Final Thoughts

Refunds aren’t easy to manage, so this article should equip sellers with enough knowledge to confront them to make their growth more attainable. Once you get a better grip on handling them, long-term success is well within your reach.

If you’re having brand troubles, don’t hesitate to reach out to us! We at Seller Interactive know how challenging brand building can be. We’re always ready to assist by providing effective and feasible solutions to help your brand thrive in the Amazon marketplace. Please bBook an appointment with us by emailing [email protected] to get started. 

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